Shipping Policy

For small items such as bed linens, cushions, tableware, and small furniture (under 25kg), delivery is handled via UPS. Orders typically arrive within 5 - 7 business days. For orders with backordered products, you'll receive the in - stock items first. Orders from the Highlands and Islands are expected to arrive within 8 - 9 business days.

All deliveries require a signature upon receipt. If no one is available to sign for the package, UPS will leave a card with alternative delivery options, or if available, your order will be left at a local UPS Access Point for pickup.

Large items, such as non - assembled furniture, are delivered to your address by our logistics partner, Winccanton. Once the order is ready to ship, you'll receive a text or email with a link to Winccanton's portal where you can select, modify, or review your delivery date.

If your order is not immediately available, we will notify you of the expected dispatch date, and once it is ready to schedule delivery you'll be able to reschedule. Two days before your scheduled delivery date, you'll receive a two - hour window for when to expect the delivery.

For furniture and assembled products, Home Delivery & Assembly service is available. We will be specialized with Winccanton to provide you with the delivery services. You'll be notified once your order is prepared for dispatch, and given a link to Winccanton's portal for managing delivery scheduling.Two days before delivery, we’ll send you a t wo-hour time slot for the arrival. Your items will be delivered to the room of your choice, unpacked, assembled (if needed), and any packaging will be disposed of. Please note, however, that we cannot offer assembly for certain items like wall-mounted fixtures, headboards to existing bed frames, or installation of electrical appliances. NOTE: Our full Home Delivery + Assembly service may not be available in all areas. Check the Delivery Charge Tables below or contact us for further details. amend your delivery date. Two days before your scheduled appointment date, we will provide you with a two–hour time window for arrival of your delivery. Your furniture will be delivered car efully carried into the room of your choice, u npacked, fully assembled (if required) and all packaging will be removed. Please note that we are unable to hang art or install fixtures (e.g. curtain hardware), attach headboards t o existing bed frames or install lighting and o ther electronic equipment. NOTE: We are unable to provide our full Home Delivery + Assembly service to some areas. For more details, please see the Delivery Charge Tables below.